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Virtual Data Center
How many virtual servers can I create?
You can create as many virtual servers as many vCPUs you have in your VDC. There aren’t any other limitations. The same applies to your Microsoft VDC, because we use Windows Server Datacenter edition licensing.
Can I use both SSD and HDD disks in the same VDC?
Yes, you can. But you can’t use different types of disks in the same virtual server.
What is the clock rate of your virtual CPU?
What is the performance of your SSD disks?
1GB of SSD storage gives at least 10 IOPS.
How can I create new VMs in my virtual Data Center?
You can find detailed instruction here
What is your data backup RPO?
We make copies every 24 hours, and the last 7 copies are stored.
What is your response time to a low / mid / hi priority request?
4 h / 2 h / 30 min.
What is your network uptime?
What is the amount of compensation in the event of service disruption?
If the service is not restored within 16 min, we will compensate 25% of your fee. If our service is down 2 times per month, we will compensate 100% of your fee.
How will my traffic be charged?
We will not charge your traffic. You will pay only for dedicated internet bandwidth.
How can I restore data from a backup?
To restore data from a Veeam backup, you have to create a support ticket. If you wish to restore data from a snapshot, you can do it yourself, in the vCloud portal.
Why am I asked to enter my credit card details when I just want to try the service for free with my promo code?
You have to enter your credit card details to authorize yourself. Your card will not be charged at this time.
How will I be charged for the service?
Before starting to use the service, you will have to transfer funds to your account balance. At the end of the period, a particular amount will be charged from your balance.
How can I pay for the service?
You can pay using your credit card, PayPal account or promo codes.